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In compliance with Law 34/2002 of July 11, of the Information and E-Commerce Society Services, the Corporate Entity informs that it is the owner of the web site.  According to what is required under article 10, subject to Law above mentioned and such informs the following:

The owner of the web site is: Tours in Valencia, S.L.

Tax ID: B40559072

Main Office address: C/ Clero, nº 18, Pta. 6, 46006, Valencia (Valencia)


The Access and/or use of the site grants you the condition of USER, which you accept, under the General Terms of Use hereby stated.  Such Terms will be applied independent of the General Terms of Agreement which in your case are mandatory.


The web page grants access to a great amount of information, services, programs or data (onwards, “the contents”) in Internet belonging to Tours in Valencia, S.L. or its licensors to whom the USER can have access.  The USER undertakes the responsibility of the use of the web site.  Such responsibility is extended to the necessary registration to access to certain services or contents. 

In such registry the USER will be responsible of providing truthful and legal information. As a consequence of this registration, the USER can be provided with a password of which he will be made responsible, compromising to make diligent and confidential use of same. The USER agrees to make the correct use of contents and services which Tours in Valencia, S.L. offers through its web site and, being of meaningful but not with limitative character and these shall not be used for:



  • Incurring in illicit activities, illegal or opposed to good faith and public order.
  • Spreading contents or propaganda considered; racist, xenophobic, pornographic-illegal, of terrorism apology or attempting against human rights. 
  • Causing damages on the physical or logical systems of Tours in Valencia, S.L. Its suppliers or third parties, introducing or spreading computer virus on the web or any other physical or logic systems which may cause damages such as the mentioned before.
  • Trying to access and, in your case, using the email accounts of other users and modify or manipulate their messages Tours in Valencia, S.L. reserves the right to withdraw any comments or  try to access and , in your case, use the email accounts of other users and modify or manipulate their messages reserves the right to withdraw all those comments or input which violate the respect for the dignity of a person, which are discriminatory, xenophobic, racist, that attempt against childhood or infancy, order or public security or that, in our opinion, are not fit for publication.  In any case Tours in Valencia, S.L. will not be responsible for the opinions given by users through forums, chats or other participation tools 



Tours in Valencia, S.L. will own all rights of industrial and intellectual property of its web page, as well as the elements contained in it (images, sound, audio, video, software or texts, trade- marks or logos, combination of colors, structure and design, selection of materials used, computer programs necessary for its functioning, access and use, etc.)

All rights reserved. According to articles 8 and 32.1, second paragraph, of the Intellectual Property Law; reproduction, distribution and public communication are expressly forbidden, including the way of making available, totally or partially the contents of this web page, for business purposes, by any support or technical means, without the authorization of Tours in Valencia, S.L.. The USER promises to respect the rights of Intellectual and Industrial Property, owned by Tours in Valencia, S.L.. Will be able to visualize the elements of the site including print, copy or store them in the hard drive or your computer or any other physical support as long as it is solely and exclusively for its personal and private purpose. The USER will refrain from suppressing, altering, eluding or manipulating any protection device or security system installed in the pages of Tours in Valencia, S.L.


Tours in Valencia, S.L. will not be responsible, under no circumstance, for damages of any nature caused by mistakes or omissions, lack of responsibility of the site or virus contamination or malicious programs or harmful in its contents, in spite of having taken all necessary technological measures to prevent it. 


Tours in Valencia, S.L. reserves the right, without prior notice, to make changes considered necessary thus, being able to change, eliminate or add not only the contents and services rendered by it but also the way in which they are presented or located in the site.


In the case that in the web page, links or hyperlinks were made to other internet sites, Tours in Valencia, S.L. will not execute any type of control of such sites and contents. Tours in Valencia, S.L. under no circumstance will take any responsibility for the contents of some link belonging to another web site, nor guarantee the technical availability, quality, reliability, accuracy, veracity, validity or constitutionality of any material or information contained in none of such hyperlinks or other internet sites

Likewise, the inclusion of these external connections will not imply any kind of association, merging or participation with the connected entities.


Tours in Valencia, S.L. reserves the right to deny or withdraw access to site and/or services offered, with no previous notification, on its own or a third party, to those users who do not comply with the current General Conditions of Use.


Tours in Valencia, S.L. will chase the non compliance of present conditions, as well as any doubtful use of its site by enforcing all civil and penal actions which might correspond.


Tours in Valencia, S.L. could modify at any time the conditions hereby determined, being duly published as appearing herewith. 

The validity of the conditions above will be according to its exhibition and will be valid until duly published, or modified by other.


The relationship between Tours in Valencia, S.L. and the USER will be governed by the Spanish regulations in force and any controversy will be submitted to the Courts of the city in the country.


Terms and Conditions  Tours in Valencia 

1 Cancellation policy

1.1 It is possible to cancel free of charge, up to 48 hours before the start of open group tours. If the tour is already paid, the full amount (excl. Administration and booking costs) will be refunded.

1.2 For private tours, the deposit cannot be returned.

1.3 For private tours it is possible to cancel up to 7 days in advance, If you have paid for your tour in full, we will refund only the amount paid in excess of the deposit of the tour price 1.4 If you want to cancel later, we cannot return the costs incurred, but we will look at the possibility to reschedule the tour to another date.

1.5 If you book an open group tour, the minimum number of participants is four. If the group becomes smaller than four people due to a cancellation, the tour will unfortunately not take place. Tours in Valencia is not liable for this.

1.6 If the group comes with fewer people than what has already been paid for, the amount will not be deducted.


  1. Own responsibility

2.1 You are responsible for complying with all (traffic) rules. Fines are at your own expense at all times.

2.2 Tours in Valencia has no insurance for accidents of theft. You should be aware of this and take care of it yourself. Tours in Valencia is not liable for damage to persons of property that have arisen during the tours of activities.Tours in Valencia warrants that the customer has an adequate and appropriate insurance. If it appeared that such insurance is lacking, the customer will be exclusively liable for any damage.

2.3 Damage, loss of theft of rental bike

Damage to the bicycle upon return will be charged according to the rates of the bicycle rental company.

2.4 Tours in Valencia is not liable if a commitment cannot be fulfilled due to force majeure. 

  1. Indemnification

3.1. You indemnify Tours in Valencia against any third-party claims for damage suffer by using the services of Tours in Valencia.

4.1 Terms and Conditions City Games Tours in Valencia

4.1.1 Material,  Use of equipment

Equipment (including tablets and cards) is in good working condition and handed to the customer at the beginning of the City Game (s). Any visible defects must be reported to Tours in Valencia before the start of the City Game (s). Other defects in the material that would manifest must be notified during the game during the game. Damage or defects that only after the end of the game are reported, are presumed to be caused by the Customer. The Customer must take care of the material. The devices are blocked for any use other than that necessary for the purposes of the game. The Customer and co players are prohibited to use the devices for purposes other than playing the game. By improper use (eg. Telephone, email, SMS, chat, …) the customer must pay a fixed compensation of € 100.00, without prejudice to Tours in Valencia to claim the actual damage. Tours in Valencia, where appropriate, reserves the right to compensation, even after submitting the material.

4.1.2 Return of Materials

Equipment remains at all times the property of Tours in Valencia.

The Customer should return equipment at the agreed (final) return time to the supervisor of Tours in valencia. On return from 30 minutes after the (final) time the Customer shall pay a fixed compensation of € 50.00 per half an hour per unit, subject to the right of Tours in Valencia to recover its actual damages, and without prejudice right to lay criminal charges detriment of the customer and his fellow players, for example. due to theft or vandalism.

4.1.3 Damage / loss / destruction of the material:

The Customer is responsible for all cases of damage, loss or destruction of the material. In case of damage, loss or destruction of material the Client damages equal to the actual purchase price of the equipment, on presentation of the purchase invoice plus € 100.00 by way of liquidated damages for administrative costs and loss of income. The Confirmation Agreement document can be used in all cases in the notice of compensation.

4.1.4 Health status and behaviour of the Customer and its Co-Players

The Customer and its Co-Players are strictly forbidden to play the game under the influence of alcohol, drugs, narcotics or medical problems in the broadest sense of the word. The reserved City Games can only be played by adults or minors provided over 16 years that the minor (s) accompanied / by at least one adult. Breaches of this rule also fall outside the responsibility of Tours in Valencia. The Customer and its Co-Players are forbidden to bring others into confusion or in any way give the impression that they belong to real police, or that they are real prisoners. No wearing of realistic police and prison clothing, imitation guns, etc. If iChallenge finds one or more of these prohibitions, Tours in Valencia has the right to prematurely stop the game without compensation to the Customer.

4.1.5 Exclusion of liability

Tours in Valencia warrants that the customer and any other player or participator has an adequate and appropriate insurance. If it appeared that such insurance is lacking, the customer will be exclusively liable for any damage not covered. The customer and his teammates are fully responsible for all activities conducted during the game. No harm they cause themselves or others can be recovered or claimed from Tours in Valencia.

The customer and his co-players remain solely responsible themselves for any personal injury. Tours in Valencia can not be liable for this. Tours in Valencia is not responsible for what concerns traffic offence and / or other offences that our caused by the client or his fellow players.

The customer and his teammates renounce any claim in law’s expense Tours in Valencia, both with regard to the customer or his fellow players themselves suffered damages for harm caused to third parties. If Tours in Valencia would be asserted in court, the customer and his teammates undertake jointly and severally to completely indemnify Tours in Valencia. Tours in Valencia is only responsible for the coordination and planning of the event. 


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